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  • How do I access Boats & Tows storage location?
    Boats & Tows storage location has a secure gated entrance accessible by clients with electronic key pad for you to input your personal code generated by Boats & Tows. This ensures that only authorized individuals have access to the storage area, providing maximum security for clients' boats and other vehicles. Boats & Tows' storage location is conveniently located just 6 minutes from the boat launch at Rembert C Dennis Landing to the Cooper River, 11 minutes to the Shriners Boat ramp to access Lake Moutrie, and 16 minutes from the Hatchery Boat ramp to access Lake Moultrie, providing easy access for boat owners. The premises are clearly marked to help maneuver trailers around the parking area. In addition, there are designated parking spots for clients to drop off their vehicles, making the process quick and stress-free.
  • What are the payment options available for Boats & Tows storage service?
    Boats & Tows offer various payment options for our storage service, including monthly, quarterly, biannually, and annually. Clients can pay through credit card, Google pay, or Apple pay and Boats & Tows also offer auto-pay options for their customer's convenience. Payments are due on the 1st of each month, and late fees will be added for payments received after the 5th of the month. Clients who choose to pay for a full year in advance will receive a 5% discount for their storage service. Boats & Tows understand their clients' varying needs, which is why they provide flexible payment options to make the process as seamless as possible.
  • Why should I choose Boats & Tows for my storage needs?
    Boats & Tows offer safe, secure, and convenient storage solutions for boats, trailers, and other vehicles. To ensure maximum protection, Boats & Tows use advanced security systems, including 24/7 video monitoring, controlled access, and a well-lit storage area. Our storage location is clearly marked to help maneuver trailers and keep vehicles safe. Our location is also convenient for boat owners, located just minutes from popular landings to access Lake Moultrie and the Cooper River, providing easy access to the water. The team at Boats & Tows is experienced and knowledgeable, providing exceptional customer service to make the storage process as easy and convenient as possible. With flexible payment options, a secure storage location, and exceptional customer service, Boats & Tows is undoubtedly the best choice for all your storage needs.
  • How can I change my payment method for services at Boats & Tows?
    To change your payment method with Boats & Tows, follow these steps: 1. Login to your account through the Boats & Tows website or app. 2. Navigate to the payment section and select the option to update your payment method. 3. Enter your new payment information and save the changes. 4. If you have any issues doing this, contact our customer service team for assistance. At Boats & Tows, we understand the importance of convenience and flexibility when it comes to payment options. That's why we offer secure online payment options and the ability to update your payment information at any time. Our goal is to make payment as easy as possible for our customers. If you have any questions or concerns about changing your payment method, give our customer service team a call and they will be happy to assist you.
  • How can I contact customer service at Boats & Tows?
    At Boats & Tows, we pride ourselves on our excellent customer service. If you need to get in touch with us, there are several ways to do so. You can call our customer service hotline at (843)-640-0061, available 24/7. We also have a live chat feature on our website, where you can speak directly with a representative. If you prefer to communicate through email, you can reach us at, and we will get back to you as soon as possible. Whatever method you choose, rest assured that our customer service team is knowledgeable, responsive, and ready to help with any questions or concerns you may have about our services. At Boats & Tows, we understand that your time on the water is precious, and we are committed to providing top-tier service to ensure that your boating experience is enjoyable and stress-free.
  • How can I cancel my storage service with Boats & Tows?
    We understand that circumstances may arise that require you to cancel your storage service with Boats & Tows. To do so, please contact our customer service team either by phone or email to let us know that you would like to cancel. Please note that we require at least 30 days notice prior to your next billing cycle to ensure that we have enough time to make arrangements to remove your boat from our facility. Additionally, if you have any outstanding payments or fees, those must be settled before your boat can be removed. Once we receive your request and all necessary payments have been made, we will arrange for the prompt removal of your boat. We value our clients' satisfaction and make every effort to ensure that your experience with Boats & Tows is a positive one from start to finish.
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